Terms & Conditions

Last Updated: 24 October 2026

Welcome to RUDHO – Sustainable Living.

These Terms & Conditions (“Terms”) govern your access to and use of www.rudho.in, including purchases made through the website and interactions relating to RUDHO products and services.

By accessing the website, placing an order or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. ABOUT RUDHO

RUDHO is a sustainable-living brand offering thoughtfully selected everyday products made from or incorporating materials such as bamboo, neem wood, copper, coconut, coir and other natural materials.

RUDHO may serve:

• Individual consumers
• Hotels and resorts
• Corporate customers
• Retailers
• Distributors
• B2B customers
• Export customers
• Other institutional buyers

2. ELIGIBILITY

By purchasing through the website, you represent that you are legally capable of entering into a binding transaction.

If you use the website on behalf of a company or organisation, you represent that you have authority to act on behalf of that organisation.

3. PRODUCT INFORMATION

We aim to provide accurate information regarding our products, including:

• Product name
• Material
• Size or quantity
• Product photographs
• Description
• Usage information
• Price
• Care instructions where applicable

However, slight variations may occur.

Many RUDHO products use natural materials such as wood, bamboo, copper, coconut or natural fibres.

Natural variations in:

• Grain
• Texture
• Shade
• Pattern
• Shape
• Finish

may occur from one unit to another.

Such natural variations are not necessarily product defects.

Website photographs are intended to represent products as accurately as reasonably possible, but colour appearance may vary depending on lighting, photography and screen settings.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to a shopping cart does not reserve that product.

If an item becomes unavailable after an order has been placed, RUDHO may:

• Contact you regarding an alternative
• Process the available portion of the order where appropriate
• Cancel and refund the unavailable item

5. PRICING

Prices displayed on the website are shown in the currency indicated on the relevant page. Prices may change from time to time.

The price applicable to an accepted order will normally be the price displayed at the time the order was placed, subject to correction of genuine technical or pricing errors.

Where applicable, taxes, shipping fees or other charges will be displayed during checkout or otherwise communicated before confirmation of the transaction.

RUDHO reserves the right to correct accidental pricing, typographical or system errors. If a material pricing error affects an order, we may contact you before proceeding.

6. ORDERS

Submitting an order does not automatically mean that the order has been accepted. After receiving an order, we may conduct reasonable checks relating to:

• Product availability
• Payment confirmation
• Delivery availability
• Customer information
• Suspected fraud or misuse

An order may be cancelled where there is a genuine reason such as:

• Product unavailability
• Payment failure
• Incorrect pricing caused by a technical error
• Incomplete delivery information
• Suspected fraudulent activity
• Legal or delivery restrictions

Where an already-paid order is cancelled by RUDHO, the applicable refund will be initiated.

7. PAYMENT

Payments may be accepted through payment methods made available at checkout.

These may include third-party payment gateways, UPI, cards, net banking or other supported methods.

Payment processing may be subject to the terms and security procedures of the relevant payment provider.

An order may not be processed until required payment confirmation has been received.

RUDHO is not responsible for delays arising solely from banking networks or independent payment service providers, although we will assist customers where reasonably possible.

8. SHIPPING AND DELIVERY

Delivery availability, estimated delivery periods and shipping charges may depend on:

• Destination
• PIN code
• Product
• Order size
• Courier availability
• B2B requirements
• International logistics

Any delivery period displayed on the website is an estimate unless expressly stated otherwise. Delays may occasionally arise because of circumstances including:

• Courier disruptions
• Weather
• Public holidays
• Transport disruptions
• Government restrictions
• Incorrect address information
• Events outside reasonable control

Customers are responsible for providing complete and accurate delivery information. Our separate Shipping & Delivery Policy, where published, forms part of these Terms.

9. CANCELLATIONS

Customers may request cancellation subject to the status of the order and RUDHO’s applicable Cancellation / Refund Policy.

An order may not be cancellable once:

• It has been dispatched
• Customisation has commenced
• Personalisation has commenced
• A B2B production order has been confirmed
• Other clearly communicated non-cancellable processing has begun

Any statutory consumer rights remain unaffected.

10. RETURNS, REPLACEMENTS AND REFUNDS

Returns, replacements and refunds are governed by RUDHO’s applicable Return & Refund Policy. Eligibility may depend on matters such as:

• Product condition
• Nature of the issue
• Time elapsed from delivery
• Whether the product was customised
• Whether hygiene restrictions reasonably apply
• Whether the wrong product was delivered
• Whether the product arrived damaged

Nothing in these Terms is intended to remove rights available to consumers under applicable law.

11. DAMAGED OR INCORRECT PRODUCTS

If you receive a materially damaged, defective or incorrect product, please contact RUDHO within the period stated in our Return & Refund Policy.

We may request reasonable supporting information such as:

• Order number
• Photographs
• Video
• Product packaging information
• Description of the issue

Where a claim is valid, RUDHO may provide an appropriate solution in accordance with applicable policy and law.

12. HYGIENE-SENSITIVE PRODUCTS

Certain personal-care or hygiene-related products may be subject to return restrictions once opened, used or otherwise rendered unsuitable for resale, except where the product is defective, damaged, incorrect or applicable law provides otherwise.

Any such restriction will be applied reasonably and subject to applicable consumer rights.

13. PROMOTIONS AND DISCOUNTS

Promotional offers may have specific:

• Validity periods
• Product eligibility
• Minimum order requirements
• Usage limits
• Geographic restrictions

Unless otherwise stated, promotional codes cannot be exchanged for cash.

RUDHO may discontinue or modify promotions where permitted, but confirmed customer rights in completed transactions will be respected.

14. CUSTOMER ACCOUNTS

Where account functionality is available, customers are responsible for:

• Providing accurate information
• Maintaining the confidentiality of account credentials
• Restricting unauthorised access to their account
• Informing RUDHO of suspected unauthorised use

RUDHO may restrict accounts used for fraudulent, unlawful or abusive activity.

15. ACCEPTABLE WEBSITE USE

You must not use the RUDHO website to:

• Commit fraud
• Impersonate another person
• Upload malicious software
• Attempt unauthorised access
• Interfere with website security
• Scrape or systematically copy protected website content without permission
• Violate intellectual-property rights
• Submit false information
• Engage in unlawful activity
• Abuse customer-support channels

RUDHO may restrict access where reasonably necessary to protect customers, the website or the business.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, website content belonging to RUDHO – including brand names, logos, product photography, graphics, website design, product descriptions, written content, videos, packaging artwork and marketing materials – is owned by, licensed to or used with permission by RUDHO.

Such content may not be reproduced, commercially exploited, copied, modified or distributed without appropriate permission, except where permitted by law.

17. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, testimonial or other content to RUDHO, you confirm that:

• You have the right to submit it
• It does not unlawfully infringe another person’s rights
• It is not knowingly false, defamatory or illegal

Where you separately grant permission for promotional use, RUDHO may use such content in accordance with that permission.

18. B2B, HOTEL AMENITY AND EXPORT ENQUIRIES

Information displayed on the website regarding B2B products, hotel amenities, customisation, private labelling, bulk supply, export and corporate gifting is generally indicative unless a binding quotation, proforma invoice, purchase order, contract or written agreement states otherwise.

B2B and export pricing may depend on:

• Product specification
• Quantity
• Packaging
• Branding
• Customisation
• Incoterms
• Destination
• Freight
• Taxes
• Documentation
• Payment terms

A website enquiry does not by itself create a binding supply agreement.

Specific commercial terms agreed in writing for a B2B or export transaction will take precedence over general website terms where they conflict.

19. PRODUCT USE AND CARE

Customers should follow applicable product instructions and care guidance. Natural materials may require particular care.

• Wood and bamboo products should generally be stored appropriately and allowed to dry where relevant
• Copper products may naturally change appearance or develop patina over time
• Natural-fibre products should be properly dried and maintained

Normal characteristics of natural materials are not necessarily manufacturing defects.

20. SUSTAINABILITY INFORMATION

RUDHO aims to encourage more conscious everyday choices.

Where we describe materials or products using sustainability-related language, such descriptions relate to the relevant material, product design, sourcing approach or intended alternative as explained in the applicable product information.

Unless expressly stated and independently substantiated, such language should not be interpreted as claiming that a product has zero environmental impact.

21. THIRD-PARTY SERVICES AND LINKS

The website may contain links or integrations relating to third parties such as:

• Payment providers
• Courier partners
• Social-media platforms
• Marketplaces
• Analytics services
• External websites

RUDHO does not control the independent terms, security or availability of third-party services. Use of those services may be governed by separate terms and policies.

22. WEBSITE AVAILABILITY

We aim to maintain reliable website access but cannot guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting issues
• Security requirements
• Network failures
• Circumstances outside reasonable control

23. DISCLAIMER

We aim to keep website information accurate and current.

However, information may occasionally contain typographical errors, technical errors or outdated information.

Nothing on the website should be interpreted as medical, therapeutic or professional health advice unless explicitly stated and appropriately supported.

Customers should use products according to their intended purpose and applicable instructions.

24. LIMITATION OF LIABILITY

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, RUDHO will not be responsible for indirect or consequential losses arising solely from misuse of products, unauthorised website use, third-party service interruptions or circumstances outside our reasonable control.

Consumer rights provided by applicable law remain unaffected.

25. INDEMNITY

To the extent permitted by law, users may be responsible for losses reasonably arising from their unlawful misuse of the website, infringement of third-party rights or deliberate violation of these Terms.

26. FORCE MAJEURE

RUDHO will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, transport disruption, governmental action, war, civil disturbance, epidemic, infrastructure failure or major network disruption.

Where possible, we will take reasonable steps to minimise disruption.

27. PRIVACY

Use of personal information in connection with the website is governed by our Privacy Policy. Please review the Privacy Policy before providing personal information.

28. CHANGES TO THESE TERMS

RUDHO may update these Terms from time to time.

The updated version will be displayed on the website with the latest revision date.

Changes will not retrospectively remove rights already acquired under a completed transaction where applicable law prevents this.

29. GOVERNING LAW

These Terms will be governed by the applicable laws of India.

Subject to applicable consumer-protection rights and mandatory legal requirements, disputes relating to these Terms will be subject to the competent courts having jurisdiction over Salem, Tamil Nadu.

Nothing in this provision limits any consumer’s right to approach a competent consumer commission or other authority where permitted by law.

30. CONTACT US

For questions regarding these Terms, orders or website use, contact: